Terms of Service

1. Acceptance of Terms

By signing up for an account, accessing, or using StraboWats ("Service"), you ("Customer" or "User") agree to be bound by these Master Terms of Service. If you are entering into this agreement on behalf of a entity, you represent that you have legal authority to bind such entity.

2. SaaS & WhatsApp Platform Services

StraboWats provides a cloud-native workforce management and team inbox platform built on Meta's WhatsApp Business Cloud API. Services include:

• Multi-agent shared team inbox, SLA routing, and live state machine analytics.
• AI Copilot automated suggestions powered by Gemini vector retrieval (RAG).
• Rate-controlled broadcast message dispatches and campaign management.

3. Meta WhatsApp Business API Policy Compliance

Customers must strictly comply with Meta's WhatsApp Business Terms, Commerce Policy, and Commerce Eligibility requirements. Transmission of unsolicited marketing ("spam"), illegal content, or prohibited items will result in immediate API endpoint suspension.

4. Account Registration & Security

Customers are responsible for safeguarding API keys, OAuth credentials, and agent sign-in tokens. Customer must notify StraboWats immediately upon discovering any security compromise.

5. Acceptable Use Policy (AUP)

You agree not to reverse engineer, decompile, or attempt to extract source code or vector embeddings from the Service, nor use the platform for unauthorized rate-limit exploitation.

6. Billing, Fees & Subscriptions

Subscriptions are billed in advance on a monthly or annual recurring basis. Meta WhatsApp Business API usage fees (conversation tier charges) are passed through or billed directly by Meta according to Meta's regional pricing schedule.

7. Service Level Agreement (SLA)

StraboWats guarantees a monthly Uptime Commitment of 99.99% for core message dispatching and webhook ingestion endpoints. SLA credit requests must be submitted within 30 days of an incident.

8. Intellectual Property Rights

Customer retains all rights, title, and interest in Customer Data and conversation content. StraboWats retains all rights in the platform architecture, software, UI design, and proprietary AI algorithms.

9. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, or consequential damages arising out of or related to this agreement.

10. Termination & Governing Law

Either party may terminate for cause upon 30 days written notice of material breach. These terms are governed by Delaware law without regard to conflict of law principles.

11. Contact Information

For questions or legal notices regarding these Terms, contact our Legal Counsel: